Time of taking into account of your order

Your orders are taken into account the day following the validation of the payment if immediate payment goes by CB or Paypal.

According to our planning and the time of reception of your order we can integrate it more quickly in our planning of realization.

We work almost in real time especially for customizations. Our parts are painted as we go along.

Our stock of already painted parts is limited, which explains our average lead time of 7 to 9 working days. A delay which can vary according to our quantity of orders or custom orders.

Take advantage of our "Free Delivery" offer. From 155 Euros of purchase the expenses of sending are gracefully offered to you for a sending in Metropolitan France.

Our rates are calculated according to the weight of your package. Reduce your shipping costs by grouping your orders.

The transport of your parcel

The standard shipping method is Colissimo with tracking in Metropolitan France, delivered without a signature.

If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method.

Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping time outside Metropolitan France may vary depending on local requirements and obligations. Shipments to Andorra may also require more time than the 2 to 5 days provided by Colissimo.

Shipping fees include packaging, handling and postage. They can contain a fixed part and a variable part according to the price or the weight of your order.

We advise you to group your purchases in one order.

We cannot group two distinct orders placed separately, and you will have to pay shipping fees for each of them.

Special care is taken with packages containing fragile products.   Packages are oversized and protected.

A gift wrapping is proposed to you with a supplement indicated at the time of your order

For international shipments, it is possible, depending on the country of destination, that you will be asked to pay customs taxes upon delivery of the package.  These fees are charged to the customer as an importer and can not be taken into account by the workshop.

Secure payment

On the store of l'Atelier Porcelaine, you have the certificate of safety SSL,

the mode of payment on line is protected.

We propose the payment by credit card or with a Paypal account.

The payments by check or transfer are also proposed,
These last ones imply a delay of delivery bound to the cashing of the payment.

Payment in several times for payments by check
We propose you to spread your payments according to the amount of your purchases.

The first one will be debited at the order, the following one(s) will be debited
at a later date which we will agree
The totality of the payment will have to be carried out before the delivery.

The order will indeed be sent only after validation of the payment.

PAYPAL also offers payment in 4X from 100 euros (See conditions on their site)
Your purchases can be paid in 4X over 3 months subject to acceptance by PAYPAL, see here their conditions

Your request will be processed in real time and an answer will be given in a few seconds.

To benefit from this payment in 4X:

Choose the payment by PAYPAL, by connecting you to your account the option will be proposed to you according to the amount of your order.

Select the payment in 4 X

Your request will be verified

Finalize and validate your payment